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Please help
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Post by
guywhoscool
Hello guy, I recently received an e-mail saying my account was closed due to spamming. I look down... and it say's I've made a password change... which I didn't. I am hacked.... What do I do? PLEASE HELP
Post by
Kalisha
First of all, are you sure the e-mails are legitimate? Can you still log into battle.net or the game?
No matter where an e-mail appears to be from, don't click any links in it - it's very easy to make them look like something they aren't. If you ever have any concerns, log into your battle.net account to see what's happening, don't trust random e-mails.
Blizzard's "Help, I got hacked!" page:
http://us.battle.net/en/security/help
Post by
126061
This post was from a user who has deleted their account.
Post by
guywhoscool
Yes, I tried to log in and it said I was banned. I made sure the e-mails were legitimate as well, and they are.
Post by
355920
This post was from a user who has deleted their account.
Post by
guywhoscool
ok thanks
Post by
TheReal
Well, some thoughts:
Contact blizzard to restore your account - It was probably hacked and then used to spam gold or something.
Then download 2-3 different malware and virus detection programs and do a full scan.
When your account is active again, change the pass, get an authenticator and make sure never to go around the internetz without protection.
Be sure to install one antivirus at a time. With more than one installed, they often don't play nicely together and can actually cause each other to work less effectively. Install, scan, scan in safe mode, uninstall, install another, scan, scan in safe mode, uninstall, etc etc. Have a look at the link in my signature as well.
Post by
611800
This post was from a user who has deleted their account.
Post by
Weigraf
Once you get your computer cleaned, keep AV/AS up to date. Do that often, and you will reduce your chances of being compromised.
Authenticators are a nice added layer of defense, but they're not a magic bullet that will keep you completely safe. If you look at security as layers instead of relying on one thing to keep you safe, you'll be doing yourself a world of good.
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