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This post was from a user who has deleted their account.
I have never had this problem, but I would recommend that you try reinstalling the Wowhead client.
The above suggestion is a good one, I'd suggest putting it in a different location from where you put it last time.
Nope does not work... I am having the same issue compunded with The clent installs and maintains aan addon called Wowhead Looter which collects data as you play the game. It also has stopped working. Running windows 7 and yes it is running as administrator.
i have the same problem on windows 7 64 bit. Running the client as administrator and from diffrent file locations. I can collect data no problem but when i gets to 100% on upload it crashes. I see nothing special in the logs other than normal messages on either skipping files or success.
Data collection is fine, upload causes a crash on windows 7.
Problem Event Name: APPCRASH
Application Name: Wowhead_Client.exe
Application Version: 220.127.116.11
Application Timestamp: 4d19179e
Fault Module Name: Wowhead_Client.exe
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 4d19179e
Exception Code: 40000015
Exception Offset: 00030d56
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 9186
Additional Information 2: 918684cd2cc75bdf0dc3c9373aacefd3
Additional Information 3: 9940
Additional Information 4: 9940d44528b7db7a4d419a71e05c7a35
Sorry if this is a known issue and/or if I'm being dumb. Any ideas?
The exact same problem ... on Windowa 7 32bit running on a Windows 764bit after sending data crashes (
Also the same problem, running windows 7 x64. I've posted on similar threads
Any word on whether this is being fixed soon? It seems that my data, at least character updates, is now getting through. However, this wasn't the case a few days ago when I posted. The crash is the same then and now. Not sure what's going on with that. :(
I am with you on this wagon, guys. Apparently green doesn't make me immune to crashes :(
With Windows 7 x64 SP1 still the same error...
same here on vista 64bit
This post was from a user who has deleted their account.
Same problem here on XP Pro SP3. After the WoWHead client finishes uploading data, I get a popup that says something to the effect that I've had an abnormal termination.
The data does seem to be getting uploaded, though.
I found a mention of this issue in the
thread. Apparently this is a known problem if you are running certain antivirus programs, specifically AVG and Kaspersky.
I am running Kaspersky. I tried turning off Kaspersky, and also running the WoWHead client from a different partition, but the client still crashes after doing the upload.
Hopefully the WoWHead developers will be able to find a fix soon. This is the only program I have which has this problem.
I used to run AVG, but haven't for months now. I just run Microsoft Security essentials now.
I have since reinstalled the wowhead client in a new place on my hard drive. It would be nice to know if they're looking at this.
Yes, we are looking into this. It's not proving easy to track down sadly. I'll try to keep everyone updated if there's anything important to report.
I'm looking into this issue. Scanning through the code, I'm at a little of a loss as to exactly what's blowing up.
If any of your are
, I sure could use a crash dump of the application.
Below follows techno-babble:
Install procdump.exe from:
Make sure the program is in your PATH environment variable - so we can execute it from the command-prompt.
Start Wowhead_Client.exe. Just let the client sit there - don't upload, yet.
Open a command-prompt. After ensuring procdump.exe is in your path, run the following:
C:\procdump.exe -t -e -mp Wowhead_Client.exe
That will put some spew on your command-prompt and then sit there, watching for Wowhead_Client.exe to crash.
Now hit the 'upload' button in Wowhead_Client.exe. If it crashes, procdump.exe will produce a file called (something like): C:\Wowhead_Client_NNNN_NNNN.dmp where the 'NNNN' are (date_time) digits.
Compress the .dmp file (.zip, .7z, .rar, whatever) and email it to me email@example.com - should be less the 1MB compressed.
I'll be debugging this in Win7 x64 - I'm pretty sure that procdump.exe command-line will produce what I need to look at the dump.
Let me know if there are any questions/clarifications with these instructions! :)
Done and done. Keep me posted if there's ought else I can do.
I am having the same issues with the client on my laptop which is running windows 7 x64. Will send a crash dump as well.
I have the same issue, working fine until i click Upload, it loads it all up, but than i get error and the application shuts down :(
Thanks so much for the crash dumps, folks.
One problem I've discovered - it appears that we haven't been producing the required symbol files for our release versions of the client. I can see from the dump where the crash is occurring. But, without the symbol file, there's no way to link that information back to a function call in our source code. :(
Action items from the investigation so far:
I'm updating our project to produce the symbol file for our release builds. This will ensure that we can use this crash dump trick to track down these types of bugs in the future.
I'm keeping the bug ticket for this issue open and on my list of things-what-gotta-be-done.
When we release the next version of the client, if I don't happen to 'accidentally' fix this issue, we can try crash dumps again and see if we get some magic.
Thanks again for those of you who sent me data - it was really educational! (I've only used crash dumps on video game consoles in the past, so figuring out how to use them on Windows has been informative.) :)
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