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This thread is primarily meant to allow users to post
bugs and suggestions
. Please review the lists below to avoid reporting things that have already been reported.
Include character name, realm and region as well as browser information in your reports. Thanks!
And make sure to read the
profiler help page
These are not bugs. Please read the
before you report issues with the profile.
"My character is missing from the search!"
You need to go directly to the character's page via the access form at the top left. Characters do not exist until someone requests them.
"My character is out of date!"
You need to resync the character using the button in the upper right of the character page.
"I can't click the resync button!"
There is presently a 1 day limit for resyncing characters due to high demand. Please wait until the "Updated" line says 1 day or more.
"The database says it is busy, try again in 30 seconds!"
Yep. The database is experiencing heavy loads. I guess it's pretty popular. :)
"My stats are wrong!"
"It says I am missing a socket!"
This indicates a missing belt buckle or blacksmith socket, not a missing gem! If you are missing gems, it will say gems.
"Links open in a new window!"
This is intended. If you have made changes to a profile, you would lose your work if you navigated away. We'll improve this in the future.
"My character doesn't have reputations or achievements!"
You are looking at a custom profile that you or another user created. Only real armory characters have this info.
"I can't find the gem I want!"
Use the links in the upper left corner of the gem picker. By default it shows WotLK gems that match the socket color, but this can be changed. Or, just start typing the name of the gem, stat, color, or whatever else you want in the upper right text box.
"My gear is incomplete when I compare!"
item comparison tool
does not support random enchants, enchantments, or gems at this time. We will address this when we can.
"I can't show or hide items on the model!"
Right click on the item and click "Display on Character."
"I can't add belt buckle or blacksmith socket!"
Right click on the item and click "Extra Socket."
"The gear score for X is too low or too high!"
Gear scores are based on quality of the item - not whether its good for your class or spec. Think of it as a weighted item level.
"I can't equip items that aren't in game yet!"
The profiler uses our live database, not the ptr, so you wont be able to add those things until they're actually live.
"Please add my character / guild / team!"
You need to add the character yourself by using the direct access form. The guild and teams will be added automatically.
"An error occurred when fetching my character!"
Some or all of the character information was unavailable from the Armory. The character may be inactive, renamed, transferred servers, too low level, or simply not exist. The Armory may be really busy. If you're certain you spelled the name right and the character exists, please try again later.
We are not looking into statistics issues at this time. The priority is to get the rest of the profiler bugs worked out before we start monkeying around with theorycraft. Please don't tell us your stats are wrong. We are well aware they are imperfect; the statistics are in
beta. When we are ready to address statistics, it will have its own thread for feedback.
Thank you all for your great suggestions on how to make the profiler better. This is your tool and we want you to love it!
Below is the new stuff we've added based on user suggestions, since we launched!
Add icons to the "My profiles" menu next to each character or profile
Tooltips for characters and profiles (and NPCs and objects, too!)
Remove the 24hr "cooldown" on resyncing characters (will now be 5 minutes)
Add a help bubble to the character lookup form to direct new users to it
Display the user that owns a custom profile, and what character it is based off of if any
Sort the "My profiles" menu alphabetically
Display a list of custom profiles based off the current character
Sort the enchant picker in a way that puts higher level enchants at the top
Keep the same enchants and gems when replacing an item
Added a robust item picker for equipping items
Better recognition of talent specs for feral druids and death knights
Add warning messages for low level items
Add warning messages for empty slots (based on level)
Update enchant and socket warnings to take level into account
Alphabatize (and add icons) the list of custom profiles on an armory character
Add a print option for character inventory (useful for offline wishlists)
Add a confirmation when a user navigates away from a profile, rather than opening links in a new window
Add warning messages when meta requirements are not met
Add the ability to import a talent build from Wowhead's calculator
Automatically filter out items no longer available in the "find upgrades" link
Dynamically generate tooltips for heirloom items
Update the way lists sort rows that start with numbers (ie. 25 emblems, 50 emblems, 100 emblems)
Reduce the gear score value of enchants in comparison to items
Bugs and Issues
These issues have been resolved and the new code is live on the site. You may need to clear your cache (shift+refresh) to get a fresh copy of the code. If that does not fix it, you may leave feedback in this thread. Be as specific as possible!
Attempting to make a new profile results in an error page
New characters get stuck in a "resync loop" that suggests reloading the profile
Profiles tab is missing from the site header (intentional during the soft launch)
Showing weird numbers or variable names in tabs, tooltips, etc
No results show up when using the "Equip..." menu (see also
Comments, posts, profiles, etc do not display on user page after bookmarking characters
Unable to save custom profiles, getting error #-103
Gear score is 0 in character or profile lists (resolved, but characters must be resynced to view fix)
The realm dropdown or filters do not function in IE7
Some characters do not fully load, showing tabs and a model but no inventory info
Some glyphs are missing from the talents tab, including but not limited to Growl, Hunger For Blood, Mana Tide Totem, etc
Warnings about ring/belt enchants or extra sockets for characters without the appropriate profession
Unable to add ring/belt enchants or extra sockets for custom profiles
The "My profiles" link is visible but unusable when logged out
Unable to search for items with apostrophes in the name
Characters older than 10 days attempt to auto resync even if already in the queue (error #-102)
Duplicate characters/realms due to the EU battlegroup name changes
Unable to search for items with apostrophes in the name
Unable to search for items with random enchants (ie. "of the Eagle", etc)
Some characters appear to be custom profiles rather than armory characters (such as
Position in queue increased after resync
Parry and block should not be increased by defense if the character cannot parry or block
Resilience should add 2.2x crit damage reduction (up from 2.0)
Some gear scores (2h weapons for ret paladins) are too low
Unable to equip two 2h weapons with Titan's Grip
Ranged items add duplicate statistics
European characters error when fetching since talent changes
Broken user pages with apostrophe in profile description
Some titles (the Seeker, Flame Warden, etc) are not displayed
Unable to search or filter characters
Unable to use "Save as" to create a copy of a character
Unable to add specific items due to limit of 10 results in "Equip..." menu (see
Unable to view profiles listing for russian realms.
Unable to save changes to an existing profile when limit of 10 is reached
Find upgrades for chest produces bad url with no results
Incorrect battlegroup/realm names in url links with special characters
Unable to click "OK" when creating a new profile
Incorrect count of emblems after resyncing a character
Really slow results when searching for characters with a specific achievement
Professions (like mining) are not adding to statistics
Right clicking does not bring up the item menu Opera (Tip: try shift click instead)
Right clicking brings up both the item menu and context menu in Safari OS X
Deleting a profile reports success, but it is not removed from the user page
A few characters cannot be requested from the armory due to unique constraints (gray box error)
The gear summary reports 1 missing item with a two handed weapon equipped
Making changes to an Armory character removes the "path"
Icons in profile listings are not clickable and don't have tooltips
The word "private" for profiles on user pages may be unlocalized
Pressing enter on the profile edit form submits the form (and it shouldn't)
Adding line breaks to profile descriptions causes display errors
It should not be possible to add meta gems to anything but a meta socket
Some profiles with random enchanted items do not fully load
Some titles are incorrect since the last Armory update
[Looping issue with belt buckles causing profiles to load very slowly
Ads are showing up for Premium users on other profile tabs
Some characters are "stuck" in resync (not user requested)
Count does not update in profiles tab when deleting a custom profile
When unequipping pants or a robe, the 3d model has no underwear on
Also, the talent spacing issue I reported way back during the soft release is still present in the linux version of firefox (see
Browser string: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:184.108.40.206) Gecko/2009060309 Ubuntu/8.04 (hardy) Firefox/3.0.11
I'm trying to equip furious gear but i've found that using the apostrophe in the search breaks off any letters after it so i can't get the gear in the list. i tried "furious gladiator" "leather helm"everything, it doesn't work =/
Unable to add specific items due to limit of 10 results in "Equip..." menu (Tip: try adding &items=#### to the url to add items by id!)
That isn't very clear on what to do and I've tried it all
Well, good you've read :)
Here's a clarification (explained very thoroughly, so anyone should be able to understand it).
I assume the Profile in question is:
Note that the URL of the Profile ends with an ID -
You want to add
It also ends with an ID -
To add the helm (item ID 41672) to your profile, you just add the following string at the end of your profile URL:
Where the underline portion is the item ID, of course.
If you want to add more items, just put a
between each item id at the end of the URL like
Влакарадос - Свежеватель Душ EU
does not get in queue, I've requested him in the first day, when profiler appeared, but it's still not retrieved, why so?
PoeticDragon: Some russian and special character names are still under investigation.
Obviously this post deals a lot with the armory function rather than the actual profiler, as I don't really see the profiler as that useful to me at this time. There's just too many variables for my main's class (a hunter) for Wowhead to accurately model them. And yes, this is a copy of my comment on the blog.
The actual "profile" function is frustratingly unintuitive at first. I couldn't figure out how to just save a profile of my character from the Armory for the longest time, and it seems that you have to manually update it. That is to say, you can't even make Wowhead fetch fresh data from the Armory.
Wasn't aware of the bookmark function. Either wasn't there the first time I used it or I'm an idiot. Probably the latter.
That brings me to another point. The "armory function" was what I was most looking forward to. However, Blizzard's armory gets better and better every day. The complaints I had about it for a long time are all but gone these days. They even recently added pet data to the armory, and I basically no longer have any complaints about it. Wowhead's armory, on the other hand, is fairly unintuitive. Whereas with the Blizzard Armory, you simply punch in a name and go, searching for the name manually, here you must select at least 3 criteria before searching for who you want. Not really what I wanted.
A few suggestions on that note: Make the region drop-down default to your region (for example, US if you primarily play in the US), but still allow people to switch regions at will. I don't like that the Blizzard Armories for different regions are separate. Secondly, if the user does not select a realm from the dropdown box, it should search all realms in that region for the character. However, it should probably also save whatever realm/region you selected last across sessions. It seems to do this in the same session, but not in new ones.
Another suggestion for the Armory function: why do I have to manually refetch character data? I don't mind having to refetch it in the first place, as it is a lot of data for Wowhead to store in their server all at once, but it just seems unnecessary to have the user confirm that they want to refetch the character they already tried to access. Of course I want to refresh their data, why are you asking me to click to confirm? It's Windows Vista syndrome. Just automatically refetch the data without user input. Keep the queues if you must, just don't ask me to click anything. (FAKE EDIT: I read that you are not planning on doing this at this time. I don't understand the reasoning behind it, but ok.)
And one more paragraph of words... the achievement page just seems a little iffy. I don't know what it is about it but it just doesn't feel right. To be fair, I don't think it's easy to make a good-looking achievement pane, but I think it feels cluttered. There's a lot of achievements in this game, and it's probably better to keep them in the categories that Blizzard provided, rather than shoving them all under the very broad categories (quests, dungeons & raids, etc).
All that being said, I am excited to see what the future will hold for the Profiler. It definitely looks like a good tool to add to Wowhead's already formidable arsenal of tools. Keep up the good work, guys, I really appreciate the site and use it every day for so many things that I don't know what I'd do without it. Understand that this is constructive criticism; I do like the Profiler, I just think it could improve.
Gryphon: You have saved a profile ("save as"), this is a static fake character it will never be updated from the armory, it is playground for you to test equipment that you based off your main character. "Bookmark" is how you save characters to your profile that are synced with the Armory. See
Still experiencing some problems with russian characters.
Character: Бездушная - Термоштепсель EU
Search works well:
But character's page returns error:
Profiler appears to be awarding more than 3% spirit for the human racial 'The Human Spirit'.
My tests seem to suggest that you are calculating 5% and rounding up instead of 3% and rounding down.
PoeticDragon: Thanks, I looked at our source file, and it is indeed 3%. So whatever the cause of the error, that isn't it. Probably one of the other statistics known issues listed in the first post. :)
Few of my characters are missing from database.
Ive added most of my characters in weird way, i was mdifying address string in my browser.
7 of 10 were added ok, but remaining 3 which are
could not be retrieved.
"This character doesn't exist or is not yet in the database"
They do exist in armory ofc.
It doesnt seem that problem is in character set. Ive checked nicknames of all alts i have. Each letter from those 3 nicks is used somewhere in nicks of other alts (case insensitive) and they have no problems atm.
hi guys i have an issue with the profiler,when i right click on a item to change it,it opens the option menu and its really annoying,do you guys have this issue and btw when i click the Extra Socket on the waist it dosen't do anything :( pls helps
doesnt really bother me but i noticed something:
i got two profiles that are exact except that one has a higher gear score (the wowarmory updated pull one) than the other (started from scratch).
the first time, it was around 200 less (only on the Edge of Ruin score)...now its 16 less (this time on the Belt of Singing Blade score)
I cannot unequip nor replace an item with Firefox 3.5.2. Is there a way to debug this?
It does work with IE.
MasterOfDisguise: See if clearing your browser's cache fixes the issue. It may be due to that if you don't experience the issue on any other browser.
sorry, for the impatience, but when can we expect to see russian profiles working? (3-d comment here).
No idea if any1 already reported that, (too many posts here to read every) but after a moment of copying all items, enchants, gems directly from game, profiler shows too low of my unbuffed hp. In game i got 33751. Profiler shows it as 33111. I checked, all items, enchants, and gems are the same as im using in game. Also checked if on profiler im using proper specc (prot).
Edit: Strange, but hp's are keep changing all the time. Now profiler shows 33641. Hm
Also defense stats needs to be updated. In game i have:Armor-24504, Dodge-26.99%,Parry-18.75%,Block18.95%.
"Warning: Some statistics (particularly dodge) may not be entirely accurate."
source: Bottom of the stats section
The 'first time using the profiler' bubble and help text should probably be tied to your account rather than a cookie. I'm getting kind of tired of having to click them every time I log out and then back in :/
It might be an idea to add a remove button for profiles. Or I am missing something or I am not able to remove a wrong one.
This post was from a user who has deleted their account.
It might be an idea to add a remove button for profiles. Or I am missing something or I am not able to remove a wrong one.
Check the ones you want to delete and then hit the 'delete' button.
from the unconfirmed list:
■Characters who have left a guild or team still show up as belonging to it after the cache clears
this is the case with my paladin (see link in signature). I left some arena teams a while back, a 2v2 named "Iced Earth" and a 3v3 named "Dream Evil" (cookies for anyone who can guess where I got those names). they still show on my character's page, even though I left them months ago and am about to start new ones with some guild mates. I have no idea if turning in the new teams will overwrite the old ones, but I'll check back if I find out.
First, on your rejected ideas:
Resync characters without user input
What about premium people can resync automagically once a day/week?
Net new suggestion: Display a list of which cheap enchants/gems you have. Right now it tells me I'm missing 1 enchant, can it also tell me that all my gems are blue quality and that I can upgrade them to epic quality?
Shield (Bastion of Purity) is not displaying properly in the 3d model. It's being held under his arm instead of outside of it.
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