I have encountered the sniping AH bots. I see them post cloth or dust way undercutting, but just one item. Then people just auto sell their stuff not noticing then they are selling at 50% of market value, then they just buys it all when it’s cheap, and just repost if someone buys their cheap item to start the cycle again. I personally sniped a lot to cheap dust and cloth at the start at shadowlands, but that was with the new AH UI. I can see it being done in classic, but it’s not as easily to make the mistake of posting someone under market value.
I'm not surprised at all about how the appeal process played out. This has been how the customer service for WoW has been for the last decade. Is it not a raiding issue? Please wait the full timer. Get what is either an automated response or someone just cut-pasting. In-game with an escalate ticket? Still get an automated response that the person has no clue what you're asking for help with. If you're lucky by the 3rd or 4th try you might finally get a real-life human to look into your issue. Not sure what they're policy is, but it feels like it's 1) make players wait the full time to discourage retries or contacting for future issues and/or 2) mark it resolved whether resolved or not, and escalating it doesn't hinder the resolved rate.But oh, try bringing this up on the WoW forums and be prepared for so much hate and bile to be directed your way, usually starting with "I've never had an issue with their customer service so I don't see what the problem is" and ending with something along the lines of "if you don't like the game stop playing it" (which is funny because when players say they're quitting for 'x' reason the forums blow up at them again (they must think players are quitting for 'x' reason only, and not the fact that 'x' reason is usually just the final nail in a really hammered coffin)).
I've been reporting the bot on my realm, both through the in game cheat report function and the email and it hasn't slowed it down in the least, it just switches to another level 3-10 character within the same guild every once in a while. It has been operating on the realm for months with multiple reports since it is clearly a bot online 24/7 weeks on end verified through logs kept by myself and friends who kept track on the hours I was offline. It should be EASILY detectable as a bot as humans need to at least eat and sleep sometime every few weeks, but Blizzard just pretty clearly does not care at all.
Blizzard needs to understand that if they dont take care of their community they will lose them. Getting banned after investing TBC amounts of time is awful, but getting those responses is unacceptable.If you want to cut corners, ask the community for help against the real bots, hell theyll probably do it for free just to stop them from messing up the AH economy.
Boy, it's almost as if laying off half your CS staff was a bad idea. Good job, Bobby.
In bobbies defense he got 200 million dollars out of it. Blizzard is running itself into the ground but all the higher ups running it are getting paid a $%^& ton to do so.
I do find Blizzard's response to ban appeals really odd. You would think someone taking the time to appeal multiple times 1) has a decent chance of having it overturned as they are literally requesting "hey look closer at my account" and 2) is still trying to play the game despite how they're being treated and since it's a game that requires a paid amount to keep playing might be worth keeping.Side note: 14 days of game time is really....embarrassing I guess is the nicest way to put it. Six days of trying to get a ban overturned and they compensate with 14 days. 30 days would've been more appropriate to me. A perfect response would've been a choice between 30 days, a WoW token, or a store pet/mount. 14 days to cover 6 days of dealing with sub-par customer service...yeesh.
This ban happened to a friend of mine and she lost a 15 year old account with many MoP World Boss mounts.She got the same bull&*!@ response and they really need to investigate their false positives.I am sending her this article because she doesn't even know how to set up things like that.